Question 1

What's the difference between Gold and Silver?

Accepted Answer

Gold ($4,500 setup) includes a custom-built website plus the full platform (AI receptionist, CRM, automations, booking, reviews) with up to 10 users. Silver ($500 setup) is the same platform connected to the website you already have (any platform), with up to 3 users. Silver is $197/month and Gold is $297/month.

Question 2

What does the setup fee cover?

Accepted Answer

It covers the 3-week build. On Gold: your custom website plus full CRM setup, AI receptionist training and knowledge base, automation workflows, integrations with your existing tools, and launch. On Silver: everything except the website build. We connect the platform to the site you already have. One-time fee, paid at checkout, before the build starts.

Question 3

When does my monthly subscription start?

Accepted Answer

The setup fee is paid up front and covers the build itself. Your monthly platform subscription begins when we hand over your live system at the end of the 3-week build — so you're not paying the monthly while we're still building it. No long-term contract; cancel anytime.

Question 4

What does the monthly subscription cover?

Accepted Answer

We run the AI platform end to end (AI receptionist + CRM + automations + booking), plus security, updates, technical support, system reliability, and a $15 platform usage credit each month. On Gold, we also host and maintain your website. On Silver, your website stays on whatever platform it's already on and Sprintflow connects to it.

Question 5

How many users are included?

Accepted Answer

Gold includes up to 10 users; Silver includes up to 3. If your team needs more seats, our Enterprise plan adds them with pricing scoped to your operation. We map the right seat count with you on the discovery call.

Question 6

Is there an annual pricing option?

Accepted Answer

Yes. Annual billing saves two months on either plan: Gold is $2,970/year (vs $297/month) and Silver is $1,970/year (vs $197/month).

Question 7

Can I start with Silver and add the website later?

Accepted Answer

Yes. Silver clients can add a custom-built website anytime, quoted on a call, typically starting around $2,995. If you already know you want the website, Gold is the better deal: you get it from day one and pay less than adding it later.

Question 8

What is the monthly platform credit?

Accepted Answer

Every month, $15 of platform usage is included in your monthly subscription. It covers AI receptionist call minutes, conversation AI replies, email sends, and AI workflow actions. Usage above the credit is billed based on actual usage and charged automatically to the card on file, fully itemized on your monthly bill.

Question 9

What happens if I use more than the monthly credit?

Accepted Answer

Usage above the $15 credit (AI receptionist phone-call minutes, conversation AI replies, email sends, and other AI workflow actions) is billed based on your actual usage and charged automatically to the card you have on file. Every charge is itemized on your monthly bill so you see exactly what you paid for. No surprise charges, no per-seat fees, no hidden minimums.

Question 10

Are there any hidden fees?

Accepted Answer

No. Gold setup is $4,500, Silver setup is $500, Silver is $197/month and Gold is $297/month (annual billing saves two months), and any usage above the $15 monthly credit is billed based on actual usage and charged automatically to the card on file, itemized on your monthly bill. For Silver clients, the optional custom website add-on is quoted separately on a call.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. No long-term contract lock-in. Monthly plan: cancel and your next monthly charge is not processed. Annual plan: cancel and you are not renewed at the next yearly billing cycle. Your data (contacts, conversation history, pipeline records) exports cleanly on cancel.

Question 12

Is there a money-back guarantee?

Accepted Answer

We don't offer a money-back guarantee, but you can cancel anytime, no lock-in. Monthly: cancel and the next monthly charge is not processed; months already paid are not refunded. Annual: cancel and you are not renewed at the next yearly billing cycle, but the current annual term (paid upfront) is not refunded. The setup fee covers work performed and is non-refundable.

What you get	RecommendedGold$4,500 setup	Silver$500 setup	EnterpriseCustom
01Pricing
One-time setup & build	$4,500	$500	Custom
Platform subscription	$297/mo	$197/mo	Custom
Monthly usage credit	$15	$15	$15
Contract	None	None	None
02Website
Custom website built for you		Add later, from $2,995
Website hosting + SEO foundation		–
03Platform
Users included	Up to 10	Up to 3	10+
Automations built for you	15+ workflows	Booking + Google review	As many as needed
24/7 AI receptionist
Full CRM + contacts
Visual sales pipeline	Full	Limited	Full
Follow-up + nurture automations		–
Power dialer automation		–
AI conversation assistant (web chat)
Online booking + calendar
Invoicing + payments		–
Reviews engine
Unified inbox
04Build
Build time	3 weeks	3 weeks	Scoped

Service	Your rate
AI receptionist (voice)	$0.221 / minute
Phone line, inbound calls	$0.0153 / minute
Phone line, outbound calls	$0.0252 / minute
AI web chat reply	$0.034 / message
WhatsApp conversation	$0.0962 / conversation
Email send	$0.001 / email
Review request + AI response	$0.02 / response

Add-on	Available on	Price
WhatsApp integration Full WhatsApp integration — your AI receptionist and inbox handle WhatsApp conversations right alongside calls and web chat.	Silver + Enterprise	+$15/mo
Mobile app Run everything from a dedicated mobile app on your phone. Prefer not to? Manage it all from the web at no extra cost.	All plans	+$50/mo

Simple pricing. No contract.

Everything that comes inside

Add a custom website whenever you're ready.

Pricing questions.

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