Question 1

What's the difference between Gold and Silver?

Accepted Answer

Gold ($3,900 setup) includes a custom-built website plus the full platform — AI receptionist, CRM, automations, booking, reviews — with up to 5 users. Silver ($1,200 setup) is the same platform connected to the website you already have (any platform), with up to 3 users. Both are $297/month.

Question 2

What does the setup fee cover?

Accepted Answer

It covers the 3-week build. On Gold: your custom website plus full CRM setup, AI receptionist training and knowledge base, automation workflows, integrations with your existing tools, and launch. On Silver: everything except the website build — we connect the platform to the site you already have. One-time fee, paid at checkout, before the build starts.

Question 3

When does my monthly subscription start?

Accepted Answer

The setup fee is paid at checkout and covers the build itself. The platform subscription comes with a 7-day free trial on both plans, so there's nothing to pay on the platform at signup — your first monthly (or annual) charge comes after the trial.

Question 4

What does the monthly subscription cover?

Accepted Answer

We run the AI platform end-to-end — AI receptionist + CRM + automations + booking — plus security, updates, technical support, system reliability, and a $15 platform usage credit each month. On Gold, we also host and maintain your website. On Silver, your website stays on whatever platform it's already on — Sprintflow connects to it.

Question 5

How many users are included?

Accepted Answer

Gold includes up to 5 users; Silver includes up to 3. If your team needs more seats, our Enterprise plan adds them with pricing scoped to your operation — we map the right seat count with you on the discovery call.

Question 6

Is there an annual pricing option?

Accepted Answer

Yes. $2,970 per year when billed annually — you save two months compared to paying $297/month for 12 months.

Question 7

Can I start with Silver and add the website later?

Accepted Answer

Yes. Silver clients can add a custom-built website anytime — quoted on a call, typically starting around $2,995. If you already know you want the website, Gold is the better deal: you get it from day one and pay less than adding it later.

Question 8

What is the monthly platform credit?

Accepted Answer

Every month, $15 of platform usage is included in the $297 monthly subscription. It covers AI receptionist call minutes, conversation AI replies, email sends, and AI workflow actions. Usage above the credit is billed based on actual usage and charged automatically to the card on file, fully itemized on your monthly bill.

Question 9

What happens if I use more than the monthly credit?

Accepted Answer

Usage above the $15 credit — including AI receptionist phone-call minutes, conversation AI replies, email sends, WhatsApp messaging (when the WhatsApp add-on is enabled), and other AI workflow actions — is billed based on your actual usage and charged automatically to the card you have on file. Every charge is itemized on your monthly bill so you see exactly what you paid for. No surprise charges, no per-seat fees, no hidden minimums.

Question 10

Are there any hidden fees?

Accepted Answer

No. Gold setup is $3,900, Silver setup is $1,200, both are $297/month (or $2,970/year billed annually), and any usage above the $15 monthly credit is billed based on actual usage and charged automatically to the card on file, itemized on your monthly bill. For Silver clients, the optional custom website add-on is quoted separately on a call.

Question 11

Can I cancel anytime?

Accepted Answer

Yes — no long-term contract lock-in. Monthly plan: cancel and your next monthly charge is not processed. Annual plan: cancel and you are not renewed at the next yearly billing cycle. Your data (contacts, conversation history, pipeline records) exports cleanly on cancel.

Question 12

Is there a money-back guarantee?

Accepted Answer

We don't offer a money-back guarantee, but you can cancel anytime — no lock-in. Monthly: cancel and the next monthly charge is not processed; months already paid are not refunded. Annual: cancel and you are not renewed at the next yearly billing cycle, but the current annual term (paid upfront) is not refunded. The setup fee covers work performed and is non-refundable.

Simple pricing. No contract.

Everything included

More than 5 users? Built for your team.

Add a custom website — whenever you're ready.

Pricing questions.

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